1. Knowledge Base
  2. Third-Party Devices
  3. iSimulate CTGi Fetal Heart Monitor

Why isn't my device detecting the iSimulate router? How can I fix connection issues?

If you're having trouble locating the iSimulate router, there are two common reasons why you may not be able to sign in. Follow these steps to resolve the issue.

Possible Fix #1: Forget Other Networks (Most Common Solution)

The Apple software may not display an option to connect if multiple networks are stored on your device.

Steps to Forget Other Networks:

  1. Open Settings on your Apple device.
  2. Tap Wi-Fi and then Edit to view known networks.
  3. Find any saved networks that may interfere with the connection.
  4. Tap the delete button next to the network or select Forget This Network, then confirm.
  5. Try reconnecting to the iSimulate router.

If the router’s system reset button was accidentally pressed, you’ll need to reprogram the device.

Reprogramming the iSimulate Router:

  1. Power Up the Router
    • Plug the router into a USB-C power hub.
    • A blue indicator light should turn on.
    • Wait 3-5 minutes for the router to initialize.
  2. Find the Router Network
    • Locate the router name (e.g., iSimulate Blue, Pink, Black, etc) in your available Wi-Fi networks.
    • Use the following credentials to connect:
      • Password: Simulation2018
  3. Access the Router Settings

image

4.   Reprogram the Router
  • Click on the Wireless tab.image (1)
  • Under 2.4G WiFi Settings, click Modify.
  • Change the Wi-Fi Name to your preferred name.
  • Change the Wi-Fi Key to your desired password.

image (2)

5. Apply Changes & Restart

  • Click Apply to save the settings.

image (4)

  • Wait 15 seconds, then unplug the router.
  • Reconnect the router and use the new credentials to sign in.

Need more support? Please contact us at Support@Avkin.com or contact iSimulate directly HERE.