---
title: My BPSim unit is not appearing in my app or WiFi settings. What could be the issue?
description: Still not working? Please contact us at Support@Avkin.com or contact KBPort directly HERE for more assistance.
---
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# My BPSim unit is not appearing in my app or WiFi settings. What could be the issue?
- Powered off or is in a bad state – The cuff may not be receiving power or needs to be restarted. Plug the charging cord into the BPSim™ cuff for 1 minute, then disconnect and try again.
- Low or no charge – Your BPSim™ may be low or out of charge, let it
charge for approximately 8 hours and try again.
- Wi-Fi settings have changed or are misconfigured – If the name or
password of the Wi-Fi access point the BPSim™ unit is connected to has
changed, or if the password stored in the BPSim™ unit does not match
the actual Wi-Fi password, it will not show up in either the app or in
your Wi-Fi settings.
Still not working? Please contact us at Support@Avkin.com or contact KBPort directly [HERE](https://kbport.com/support/submit-a-ticket/)for more assistance.
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