---
title: My iSimulate Fetal Heart Monitor (FHM) keeps losing its connection or only connects briefly.
description: "If your FHM keeps losing connection, ensure the device license is claimed on the monitor tablet (the one enclosed in the branded bag). Follow the steps below: Need more support? Please contact us at S"
---

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1. [Knowledge Base](https://help.avkin.com/?hsLang=en)
2. [Avbirth](https://help.avkin.com/avbirth?hsLang=en)
3. [iSimulate CTGi Fetal Heart Monitor (FHM)](https://help.avkin.com/avbirth?hsLang=en#isimulate-ctgi-fetal-heart-monitor-fhm)

# My iSimulate Fetal Heart Monitor (FHM) keeps losing its connection or only connects briefly.

### **Troubleshooting: FHM Losing Connection**

If your FHM keeps losing connection, ensure the device license is claimed on the monitor tablet (the one enclosed in the branded bag). Follow the steps below:

### **Claiming the License on Your Monitor iPad:**

1. Open the **CTGI** app on the monitor iPad.
2. Tap **Community** and log in using the sign-in details provided with your device.
3. Select the **Licensing** tab at the top of the screen.
4. If a license is available, you will see a message indicating this. Tap **Claim License**.
5. Choose your device color (found on the branded bag or included router).
6. Enter your device's serial number. (To locate this information follow the steps below.)

### **Locating Your iPad’s Serial Number:**

1. **Exit the CTGI app** by swiping up from the bottom of the screen to return to the **home screen**.
2. Open the **Settings** app (gray icon with gears).
3. Select **General > About.**
4. Find the **Serial Number** in the list of device information.
5. Press and hold the serial number until the option to **Copy** appears, then tap **Copy.**

### **Final Steps:**

1. Return to the **CTGI** app.
2. Paste the serial number into the required field.
3. Tap **License Current Device** to complete the process.

Need more support? Please contact us at [Support@Avkin.com](mailto:Support@Avkin.com) or contact iSimulate directly [HERE](https://www.isimulate.com/contact).

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