Troubleshooting: Avkin Device Won’t Connect to the App

If your Avkin device is not connecting to the Avkin App, follow these steps to resolve the issue:

1. Check Wireless Connection and Location

   • Make sure your tablet or phone has wireless connection and location enabled.

2. Power Cycle Your Avkin Device

   • Turn your Avkin device off, wait a few seconds, then power it back on.

3. Launch the Avkin App

   • Make sure you are using the latest version of the Avkin App.

   • Open the app on your tablet or phone.

4. Check Device Availability

   • The product logo should turn blue, indicating it is available to select.

   • If multiple Avkin devices are powered on, select the correct device’s product ID from the list.

5. Restart Your Tablet or Phone

   • Sometimes restarting the device helps reset the connection and resolves pairing issues.

6. Still Having Trouble?

   • Ensure your device’s battery is charged.

   • Move your tablet/phone closer to the Avkin device to ensure a strong wireless signal.

   • If the problem persists, contact Avkin Support at Support@Avkin.com or 302-562-2040.